Refund policy

Humare Shopify store par khareedari karne ka shukriya! Hum apne customers ko behtareen products aur service faraham karne ki mukammal koshish karte hain. Agar aap apne order se mukammal tor par mutmaeen (satisfied) nahi hain, toh hum madad karne ke liye tayyar hain.

1. Return Policy (Wapsi ka Tareeqa)

• Timeframe: Aap product deliver hone ke 14 dinon (days) ke andar andar return ke liye apply kar sakte hain. 14 din guzar jaane ke baad hum return ya exchange ki sahoolat nahi de sakenge.

• Condition: Item bilkul istemal shuda (unused), original halat mein, aur apni original packaging aur tags ke sath hona chahiye.

• Non-Returnable Items: Sale items, gift cards, aur kuch personal care ya hygiene products return nahi kiye ja sakte.

2. Refund Policy (Raqam ki Wapsi)

• Jab hum aapka return kiya gaya item موصول (receive) aur inspect kar lenge, toh hum aapko email par iski اطلاع (notification) denge ke humein item mil gaya hai.

• Agar aapka return manzoor ho jata hai, toh aapka refund process kar diya jaye ga. Kuch hi dinon mein aapki original payment method (Credit Card, Bank Account, ya JazzCash/EasyPaisa) par raqam transfer kar di jaye gi.

• Shipping Costs: Shipping charges wapas nahi kiye jayenge. Return shipping ki cost customer ko khud bardasht karni hogi (jab tak ke product kharab ya defective na ho).

3. Exchanges (Tabdeeli)

Hum sirf un items ko replace karte hain jo kharab (defective), tootay hue ya galat (damaged) deliver hue hon. Agar aapko wahi item kisi doosre size ya color mein exchange karna ho, toh pehle use return karein aur naya order place kar dein.

4. Damaged or Defective Items

Agar aapko koi kharab ya damaged product mila hai, toh barah-e-karam item milne ke 48 ghanton ke andar tasveeron (photos) ke sath humari support team se rabta karein taake hum foran iska hal nikal sakein.